Return policy

  1. A user who places an order (hereinafter – the Buyer) in the online store (hereinafter – the Online Store), who is a natural person, has the right to withdraw from the distance contract within 14 (fourteen) calendar days from receipt of the product by sending an application to the Internet Store to e-mail or by delivering to SIA “CREA CONTRAST”, Klijānu Street 21, Riga, LV-1001.
  2. The buyer is obliged to return the product to the Online Store within 14 days after sending the withdrawal letter. All expenses that will be incurred in connection with sending the goods back to the Online Store shall be borne by the Buyer.
  3. The buyer cannot exercise the right of withdrawal if:
    • the goods have been manufactured according to the special instructions of the consumer, if the goods have been manufactured in accordance with the personal choice or instructions of the consumer, and if the goods are clearly adapted to the personal needs of the consumer;
    • the goods have been unpacked after delivery and cannot be returned for health or hygiene reasons;
    • the goods are, by their nature, inseparably combined with other goods after delivery.
  4. In addition, the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal.
  5. The buyer is responsible for the complete set of the returned goods. The returned goods must be in the original packaging with protective packaging and authentic labels.
  6. SIA “CREA CONTRAST” reserves the right to refuse the Buyer the right of withdrawal or to charge a compensation fee if the product is damaged by neglecting the product during use and / or not following the instructions, if its safety and / or value has significantly decreased as a result of installation, if the original packaging of the goods has been lost or if its packaging has been significantly damaged.
  7. Upon receipt of the returned product and assessing its condition, SIA “CREA CONTRAST” shall refund the Buyer for the product (excluding delivery costs) within 14 (fourteen) days from the return of the product.